Navy Exchange Jobs in Portsmouth – SVP Store Operations

Job Description:

Directs all Navy Exchange retail store and services operations. Responsible for achievement of operating goals, store programs and policies, merchandise selling and presentation, facilities, and customer service. Reports to the Chief Executive Officer who provides general business goals in terms of the NEXCOM mission and vision. Independently plans, implements, and directs programs and policies supporting mission objectives.

Job Responsibilities:

• Responsible for planning, developing, and implementing NEXCOM business strategies, policies, procedures, and programs for all aspects of retail store and services operations.
• Areas of responsibility include Retail Store Operations, Personalized Services, (Haircare, Photofinishing, Optical, Flower, Video Rental, Mail Services, etc.), Food Services, Laundry/Dry Cleaning, Vending, and Automotive Services. Services businesses encompass both direct run and contracted concession operations.
• Champions store level customer services policies and programs.
• Directs the implementation of Services Merchandising functions to include appraising and analyzing market offerings and trends, determining requirements, developing appropriate sources of supply, effecting buying of merchandise, negotiating with vendors, publishing merchandising information, and arranging for contracting/purchase action.
• Develops short and long term business goals, strategies, and objectives. Establishes operating budgets and goals.
• Develops operating standards and evaluates operating performance and financial results to maximize sales, customer value, and profit.
• Plans and establishes systems to monitor and control inventory levels and expenses. Initiates corrective action, as necessary.

Job Requirements:

• 15 years of progressively responsible substantive experience which provided a broad knowledge of one or more areas of Retail and/or Services Management (Navy Exchange System or commercial); merchandising and objectives; approval of sources of supply; monitoring and maintenance of sales and net contribution; supervisory responsibility of human resources; or similar work which demonstrated the knowledge and abilities necessary in management of the services area.
• A minimum of 5 years as a Regional/District Manager or its equivalent within the NEX or commercial retail sector.
• Knowledge and expertise in developing strategies and driving the implementation of organizational operational priorities, goals, operating plans, and objectives.
• Knowledge and expertise in merchandising, supply chain, marketing and (retail/service) Operations. Demonstrated ability to envision, coordinate, implement and analyze retail business using consumer insights and analyzing trends.
• Ability and knowledge to establish, maintain, analyze and execute operating budgets and other controls in a global retail store environment to continually improve costs, cash flow, investment priorities, to include policy matters and improve efficiency of existing operations. Demonstrated ability to use financial and statistical reporting to improve store performance and identify risks of loss.
• Ability to effectively build organizational and staff capacity. Assesses associate capabilities and identifying training needs and opportunities through the develop of subordinate staff succession planning and career coaching.
• Ability to effectively build and develop effective collaborative relationships, provide guidance, and influence change across all levels of the organization including other senior level members through effective compelling communication styles (written, verbal and presentations).

Job Details:

Company: Navy Exchange Service Command

Vacancy Type: Full Time

Job Location: Portsmouth, VA, US

Application Deadline: N/A

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