State of Tennessee Employment – ELIGIBILITY ASSISTANT

Website State of Tennessee

Job Description:

Summary: Under immediate supervision, performs eligibility-related paraprofessional work of routine difficulty; and performs related work as required.

Distinguishing Features: An employee in this class assists Eligibility Counselors in case management activities and learns the rules and regulations necessary to determine eligibility for monetary benefits and social services. This class differs from Eligibility Clerk in that an incumbent of the latter performs eligibility-related clerical duties which follow prescribed and well-established procedures. This class differs from Eligibility Counselor 1 in that an incumbent of the latter performs work of greater scope and complexity to determine needed social services and eligibility for these services.

Job Responsibilities:

  • Interprets policy and procedure guidelines in relation to client circumstances to ensure clients’ understanding.
  • Remains up-to-date on new policies and procedures as they are implemented in order to ensure accurate benefit receipt.
  • Explains rules, regulations, policies, procedures, and benefits determinations to clients or other interested parties to ensure program availability.
  • Promotes a positive image of the department by focusing on great customer service while fulfilling the Department’s mission.
  • Verifies accuracy of information provided by clients during the interview process to ensure the client receives the benefits in which they are entitled.
  • Compares client information such as names, addresses, social security numbers, phone numbers, benefits and services provided, eligibility criteria, and other data against state databases to ensure accuracy.
  • Listens to information applicants provide concerning their eligibility and obtains documentary evidence to support that information to ensure proper eligibility determination.
  • Interviews applicants to determine needed social services.
  • Asks applicants questions needed to obtain information related to their eligibility status to determine proper benefit eligibility.
  • Obtains information from various databases and other needed sources to assist Eligibility Counselor in eligibility determination.
  • Reviews case documentation to develop an understanding of previous case circumstances to assist during interview process.
  • Resolves general client concerns regarding agency programs, policies, and procedures to assist clients.
  • Provides verbal assistance and support to co-workers, vendors, and clients to meet their immediate and long-term needs.
  • Documents information obtained during client interviews into eligibility determination system for future reference and as justification for case actions taken.
  • Documents receipt of applications, change forms, and other necessary documents into electronic case file for future reference.
  • Documents client contacts into electronic case file for informational purposes.

Job Requirements:

  • Basic arithmetic applications
  • Basic computer knowledge
  • Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
  • Deductive Reasoning-Applies general rules to specific problems to produce answers that make sense
  • Flexible and adaptable in various situations and environments
  • Inductive Reasoning-Combines pieces of information to form conclusions
  • Multi-Tasking
  • Number Facility-Ability to add, subtract, multiply, or divide quickly and correctly
  • Oral Comprehension-Understands information and ideas presented
  • Oral Expression-Communicates information and ideas so others will understand them
  • Perceptual Speed-Accurately compares similarities and differences
  • Performs simple office tasks
  • Retains information
  • Basic office skills such as word processing and managing files and records
  • Basic principles for providing customer service

Job Details:

Company: State of Tennessee

Vacancy Type:  Full Time

Job Location: Franklin, TN, US

Application Deadline: N/A

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